Informativa sui rimborsi

## Return & Refund Policy

### Returns  

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
- The item must be unused, unworn, and in its original condition  
- The item must be in the original packaging  
- Proof of purchase is required  

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### How to Start a Return  

To initiate a return, please contact us at:  
contact@properdwellstore.com

Once your request is approved, we will provide you with:
- Return instructions  
- The return address  
- A return shipping method (if applicable)

Please do not send items back without contacting us first.

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### Return Shipping  

- For defective, damaged, or incorrect items, we will cover the return shipping cost.  
- For all other returns (e.g., change of mind, wrong size), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost returns.

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### Damaged or Incorrect Items  

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos.  
We will resolve the issue as quickly as possible.

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### Exchanges  

If you wish to exchange an item (e.g., size change), the fastest way is to:
1. Return the original item  
2. Place a new order  

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### Refunds  

Once we receive and inspect your return, we will notify you of the approval status.

If approved:
- Your refund will be issued to your original payment method  
- Processing time may take 5–10 business days, depending on your bank or payment provider  

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### Non-Returnable Items  

Certain items cannot be returned, including:
- Items marked as final sale  
- Gift cards  
- Personal care goods (if applicable)

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### Order Cancellation  

Orders can only be canceled within 12 hours of purchase.

After this period, the order may already be in processing and cannot be canceled.

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### Late or Missing Refunds  

If you haven’t received your refund:
- Check your bank account again  
- Contact your credit card provider  
- Contact your bank  

If you’ve done all of this and still have not received your refund, please contact us.

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### Contact  

For any return or refund inquiries, please contact us at:  
contact@properdwellstore.com

We’re here to help and ensure you have the best experience with us.